Life of Colour offers a return and exchange policy for eligible items.
Items must be unused, in their original condition, and packaging.
To request a return, email us at hello@lifeofcolourproducts.com.
A receipt or proof of purchase is required to complete your return.
Partial refunds may be granted for:
Fees apply for parcels that have been returned to Life of Colour from the postal services for non collection or supplied address issues that are not related to the fault of Life of Colour. Life of Colour will contact the customer or you are able to do so using the customer care contact email to arrange the payment of the fee.
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original payment method within five business days.
If you’ve done all of this and still have not received your refund, please contact us at hello@lifeofcolourproducts.com.
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
We replace items only if they are defective or damaged. If you need to exchange it for the same item, email us at hello@lifeofcolourproducts.com and send your item to:
Life of Colour, PO Box 2033, Rose Bay North, 2030, NSW, Australia
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the return value. Once the returned item is received, a gift certificate will be sent to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.
If an order is uncollected at a Post Office or storage location and returned to us, we will issue a refund, minus a $15 return-to-sender and administration fee. If you’d like the unclaimed order shipped again, additional shipping fees will apply.
To return your product, mail it to:
Life of Colour, PO Box 2033, Rose Bay North, 2030, NSW, Australia
You will be responsible for your own shipping costs. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted.
For items over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return.
Full refunds are given when a valid NSW Creative Kids voucher, Child's Full Name, and Date of Birth are submitted with the order. If this information is incorrect or missing, no refund will be issued. Refunds may take up to 3 days to process once the information is verified.
